Order Processing

Will I see a proof?

FOR SADDLE HILL STUDIOS PRODUCTS: If you are a new customer or are an existing customer ordering a new product, you WILL receive a proof! Proofs are sent 1-3 business days from the day you place your order (typically next-day). The proof is a digital screenshot of your template showing what will be printed and where the cuts will be. If a reply is not received within 2 business days, we proceed with the template as-is. It is important to watch your email for the proof from us. You can also add design@saddlehillstudios.com to your contact list to ensure delivery to your mailbox instead of your spam folder.

FOR SADDLE HILL DESIGNS PRODUCTS: No proofs are sent for Saddle Hill Designs products. They are made exactly as shown, simply updated with your own personalized text.


Do you save my designs?

We save every design and order that is processed on a local machine and on a backup drive for up to 1 year from the last order.


What do you need for a re-order?

If you are placing a re-order, you do not need to resubmit your logos/info unless there are changes from your previous order. We keep all template files for up to two years since your last order to ensure we can continue to create the same items for you. Simply order the same items from our shop and include a note stating that it's a re-order.


Can you cancel or refund my order?

Due to the custom nature of our products (even the blank ones with fittings, etc), we are not able to provide refunds or cancellations as noted in our policies. We do want you to have the product you need, so we are open to exchanges as long as your template has not yet been finalized. This is helpful if you decide that you need a tag to be a bit larger, or a different shape, etc. Change requests must be provided within 48 hours of your order being placed.


Can I receive a sample?

We do not provide physical samples for any of our products. If you're interested in testing a product, please check out the option of ordering them blank and trying out just one set to ensure they will work for our products. Having good measurements and knowledge of your own product will help you pick the perfect display card or tag from us.


Shipping & Delivery

How fast is the shipping?

We ship everything via the shipping option you select at checkout. All of our products have been weighed for accurate shipping rates. The delivery time will be determined by which shipping option you select at checkout. For delivery estimates, please check out www.usps.com.


When will my order ship?

Please visit our Processing Times page for detailed processing times for all of our products.
**Delivery time will depend on the shipping option you’ve selected at checkout.
**This can vary slightly if you’ve placed a larger order.
**This does not apply to Rush Orders as they begin processing right away!


Can you rush process my order?

Yes, we sure can! Depending on the size, we have various rush options available for additional fees. Please contact us immediately after placing the order if you require rush services. We can invoice the rush fee and get your order shipped out asap.